We ensure materials for our hand-made flagstones are supplied in adherence to a strict
environmental and ethical policy. We also review and audit our natural stone suppliers regularly
and actively encourage them to adhere to our same high standards of environmental and
All stone samples, whether replica or natural, are subject to variation in colour, texture and
pattern and can therefore give only an approximate example of the general
appearance of the stone.
Small ‘pin holes’ not initially evident in the replica flagstones may appear over time.
This will not affect the strength or durability of the product.
Natural stone is a variable material by its nature – each batch will be different even
when coming from the same quarry. Please ensure that all tiles are ordered from the same
batch and work with tiles from different pallets to achieve a harmonious look before fixing.
Material should be cleaned and inspected prior to fixing and any faults or breakages reported.
Laying should not be started until tiles are completely dry. As part of the cutting process
requires water, some products may arrive damp. These products should be laid in a
warm environment with a clear air flow until they are dry. The colour of the product is
dependant upon its water content, so damp products may appear darker in appearance
when initially received.
Marble, natural stone and limestone may appear to have fine and sometimes broader
veins, which can appear as filled lines of fracture. This is a completely natural
phenomenon; veining is not a weakness.
The natural characteristics of Jura Beige and Jura Grey require that the preparation of the stone is
done in stages. It is necessary to improve natural faults such as pores, open holes and small
quartz veins by filling with resin. This procedure is necessary to guarantee perfect quality and in
no way does it depreciate the value of the natural stone. Jura can also show elements of
what look like rust patches – this is due to metal oxides within the stone and is inherent to this
type of limestone.
It is customary in certain types of marble such as Crema Marfil to glue loose pieces together
during production and sometimes provide an adhesive connector (net) on the back. This
technique is necessary to provide a sound, reliable product.
Small holes may be found in the surface of Desert Ochre (brushed); these are inherent to
this type of limestone and can easily be filled during the grouting process.
We recommend using honed and filled travertine stone only in light traffic areas. This is
due to the possibility of small holes opening up over time. This is an inherent nature of the
stone. These can be filled with grout and re-sealed or can be resin-filled, re-honed and
re-sealed by a professional tiler.
Slight honing marks can sometimes be seen on the surface of Crema Marfil – these should
disappear when sealed. Please note that this is unavoidable and should not be deemed a fault.
Random length – due to the nature of the product size some orders may be received
without any shorter lengths and therefore additional cutting may be required.
PLEASE NOTE THAT WE ARE UNABLE TO ACCEPT ANY COMPLAINTS ONCE MATERIAL HAS BEEN
FIXED, UNLESS THE FAULT WAS NOT APPARENT AT THE TIME OF INSTALLATION.